Refund Policy

  • If the packaging and products are damaged, please reject them directly. If you sign for them, you need to provide photos of the outer box + photos of the outer box label + photos of the damaged products in time (compensation will be given according to the extent of damage. If the products are damaged to the extent that they cannot be used, they can be reissued to the customers free of charge or a full refund). If the product is not returned without feedback after signing, the refund will not be given if the product is not available for inspection in the warehouse, and the customer needs to bear the return fee
  • The dolls in overseas warehouse are made of TPE material, and the facial makeup is painted on, which will be erased. When customers lose makeup during use, it does not belong to the quality problem.
  • Overseas warehouse are ordinary skeleton, skeleton can not be hard to break, normal people can do the posture is the limit, you can refer to the manual.
  • The product quality problem needs to be fed back within 7 days, or it will not be dealt with.
  • Due to the serious epidemic, private health products do not accept no reason to return or replace, if there is a quality problem only give reissue or compensation, please emphasize this point in the description!
  • If the customer returns the parcel without authorization, the warehouse may not find the parcel, or if it affects the secondary sales, it will not give compensation.